Privacy Policy

1. This Privacy Policy is made based on the personal information processing rules within the European Economic Area (EEA)

《Personal Data (Privacy) Policy》(「Privacy Policy」). It stipulates the types of information of yours that we may collect through your log into this Website, your registration with this Website, and/or use the services we offer, as well as how we shall use and protect the information so collected.

2. Collecting of Personal Data

Any of the information we collect from you may be used in one of the following ways:
2.1 To personalize your experience (your information helps us to better respond to your individual needs)
2.2 To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
2.3 To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
2.4 To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
2.5 To send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)
2.6 To meet regulatory and/or compliance obligations (we are required to verify your identity and obtain additional information when your account transacts in fiat currencies)

3. Your Consent

To ensure that you have full confidence in our handling of personal data, you are advised to read and understand the terms of this Privacy Policy in detail. In particular, upon your log into our Website, regardless of whether you register with this Website, you shall be deemed to accept, agree, undertake and confirm that:
3.1 You, on the basis of your own free will and your requisite consent, agree to disclose your personal information to us;
3.2 You will comply with all the terms and limitations of this Privacy Policy;
3.3 You agree that we may collect your information through your log into this Website, your registration with this Website, and/or your using the Services offered by us; you agree to any changes and modifications that we may make to our Privacy Policy in the future;
3.4 You agree that our branches, affiliates and employees may contact you in connection with the products and services that you may be interested in (unless you have indicated that you do not want to receive such information).

4. Purpose of Information

We do not sell, trade, or otherwise transfer information or allow others to collect, use information. We collect data for the following purposes or in the following ways:
4.1 to provide you with our Services through our Website;
4.2 to personalize your experience (your information will help us to better respond to your personalized needs);
4.3 to identify and confirm your identity when you use our Website (we will request for more identity verification upon transaction of fiat currency);
4.4 to improve and upgrade the services of the Website (your information and feedback received by us can help us improve the service of the Website, so that we can more effectively respond to your service requests and support needs);
4.5 to send e-mail regularly (the email address that you provide for the purpose of processing orders may be used to receive information on and updates to your orders, in addition to newsletters, updates, related products or services information,);
4.6 to facilitate transactions (your information, whether public or private, will not be sold, exchanged, transferred, or otherwise provided to any other company on any grounds without your consent, except for where doing so is expressly for the purpose of completing the transaction you require).

5. We will provide your information to the following third parties.

We do not sell, trade, or otherwise transfer information or allow others to collect, use information; however, such information does not involve the following parties and does not include the following information: our affiliates, trusted third parties who help us operate our websites, manage our business, or provide services to you, provided that such parties agree to keep such information confidential; When we believe that information disclosure is appropriate, or it is required by any of the applicable laws, regulations, rules or by any order of courts or other competent authorities, and is necessary for executing the strategy of our Website and ensuring the proper functioning of the Website, or as may be necessary for the related parties to provide services, or for the protection of the rights, property or safety of us or other persons. However, your information will not be provided to other parties for marketing, advertising or other purposes.

6. How to protect your information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be accessed only by those authorized with special access rights to our systems, and are required to keep the information confidential.

7. About Cookies

What are cookies?
Cookies are small text files stored on your computer or another device you use (for example, a mobile phone) when you visit a website. This text file contains information that is used to improve the user experience of visitors to the specific website. Cookies help us provide, improve and protect our services, ensuring that our offers are better suited to your needs, as well as delivering a more convenient and safer user experience.
What cookies are used by H&B Exchange and for what purposes?
We use two types of cookies – permanent and session cookies. They differ by their purpose of use and the duration of storage.
1) Session cookies are saved only for the duration of the site visit. The session cookies we use for statistics and analysis, as well as for the user's identification during authorization in the personal account.
2) Permanent cookies are stored for up to 7 days, but if you wish, you can remove them from the device yourself. Persistent cookies we use to identify the user when logging into personal account and provide him safe use of the website, as well as statistics and analysis - cookie files that collect information about how and how often people use the website, what user groups exist, what search tools they use. Cookie statistics can also be obtained from linked sites.
With time, we may update and customize their cookies to improve the quality of our services.
How can a user choose and modify the use of cookies?
If you do not want cookies to be used on your devices, you can change the security settings of your web browser. You can modify cookie storage notification settings there or simply disable all cookies. You can also choose to delete all cookies that are stored on your device. However, some website functionalities may not function if you disable all cookies. You won’t be able to make full use of our online services unless you accept session cookies. Please note that changes in security settings need to be made on each browser individually and the settings displayed may differ.

8. Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

9. Modification to the Privacy Policy

We reserve the right to amend the Privacy Policy from time to time and at any time. We will inform you of the modifications made to the Privacy Policy by updating and publishing the effective date of the release of new versions hereof and highlighting the amendments. Sometimes, we may issue a notice to inform you of the modification made in the Privacy Policy, which, however, is not an obligation for us. You shall regularly review the Privacy Policy and focus on its modifications, and if you do not agree to such modifications, you shall immediately stop accessing this Website. When an updated version of this Privacy Policy is released, your continued visit to this Website shall indicate and show that you agree to the update and agree to comply with the updated Privacy Policy.

10. Data Preservation

We will use the General Data Protection Regulation (GDPR) terms based on the personal information processing rules within the European Economic Area (EEA) as guide to preserve your personal information. Personal data without specific usage will be destroyed.

11. Data query/ Modification request

According to the terms, anyone has the right to request in accessing to the user’s personal data and perform modification. In accordance with the provisions of the ordinance, the company has the right to charge a reasonable fee for processing any request for modification of the data.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at: